Axys Nutrition Products Pvt. Ltd. (“Axys Nutrition”, “we”, ”us”) will do our best to provide our products to you in a timely manner. Our policy with regard to shipping, delivery, returns and cancellations is listed below.
Shipping & Delivery
- Axys Nutrition will ensure that your order is processed and safely delivered. Axys Nutrition will aim to dispatch all orders within 2 business days. Delivery timelines may be impacted based on Covid-19 advisories issued by the government.
- Orders will be dispatched through reputable courier services available in India.
- Delivery to areas not covered by courier services will take place using the services of the Indian Postal Service. Delivery through the Indian Postal Service may take 1-2 weeks depending on the location.
- Unless otherwise specified, Nutrova.com will ship all products free of cost. In the event that shipping charges are applicable, they will be clearly mentioned at the time of purchase.
- Products will be shipped only within India.
Returns & Replacements
- Should you wish to return all or part of your order, you need to inform us within 2 business days of receipt of the package. You can inform us by writing to us at firstname.lastname@example.org or calling us on 1800-120-2414 between 11 AM and 5 PM, on business days.
- Returns will only be accepted for products that have been damaged in transit or products that have physical defects. Return requests will be validated over the phone by Axys Nutrition and instructions on how to return the product will be provided via a confirmation email.
- The product (s) should be returned within 7 working days of receiving the confirmation email.
- On receipt of the returned product, Axys Nutrition will proceed to inspect the same and validate the claim.
- Once approved as an eligible return, a refund or replacement will be issued. If the product is found to not be eligible for return, the product will be couriered back to you.
- The inspection and validation of the claim will take place within 7 working days of receipt of the returned product (s).
- Refund cheques will be made in the registered name of the customer only.
You will be updated throughout the return process at the following stages:
- A validation call on receipt of the return request
- Instructions via a confirmation email following the validation call
- Confirmation of receipt of the returned product
- Update on inspection and validation of the claim within 7 business days of receipt of the product
As all products offered by Axys Nutrition are nutritional products for ingestion, products once opened will not be eligible for replacement or a refund. The onus of evaluating suitability of a product for a particular lifestyle, state of health or dietary preference lies entirely with you. We strongly urge you to go through the information relating to product ingredients and known potential allergen warnings that are listed on individual product pages as well as in the FAQs section.
Cancellations will be possible provided an order has not been shipped. Orders once shipped cannot be cancelled.